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SimpatiCo was a member
of a 10+ person team responsible for initial stages of system development
and installation. Specific project involvement included the following:
- Participated
in summarization of benefits case based on analysis of opportunities
across the division; resulted in focus on card order management
system implementation project
- Drove
set up of project management tools such as client update mechanism
and team data collection templates
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Validated To-Be process flows for multiple aspects of card order
management including pricing, order initiation and tracking, and
art and data management
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Translated To-Be process flows into workflow logic required for
the software development tool
- Gathered
forms and other documentation and developed potential redesigns
to further improve efficiency and effectiveness of the new system
- Worked
with users to define business requirements; for example: tasks,
actors, notification and escalation requirements, exception handling,
and service levels agreements
- Identified
and interviewed key stakeholders to ensure relevant perspectives
regarding system inputs and outputs were considered
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Developed high-level, To-Be flows for account planning, customer
issue resolution, and supplier management, processes within other
areas of the division connected to the order management system
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